Returns & Exchanges

At Polono, we stand behind the quality of our electronics and offer a 30-day window for returns on all original purchases. If you are not completely satisfied with your device, we are committed to making the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned device, we will process your refund back to the original payment method within 5-7 business days.